Director of Operations Teaching and Learning

Posting Number S00588 Full-Time/Part-Time Full Time Work Schedule Salary $58,160.00 Pay Grade 10 Campus/Center Peosta Location Peosta, Iowa Position Summary Information Job Goal Oversees and improves core academic operations for the Teaching & Learning division. Manages administrative standards, faculty workload and pay workflows, class scheduling systems, and program review support. Supervises division Academic Assistants and resolves operational issues.

Duties and Responsibilities

Manages, standardizes, and continuously improves division-wide academic operations, including annual calendars, procedural guidelines, quality checks, and escalation paths. Coordinates post-approval academic information flows with the Registrar, Marketing, Deans, and Academic Assistants to update program guides, cost sheets, and reference materials. Coordinates faculty workload and pay workflow schedules, documentation, exceptions, and handoffs across Academic Assistants, Deans, HR, and Payroll. Oversees operational verification for faculty qualification records in Colleague alongside Deans and HR.

Recommends academic scheduling standards, master timetable quality, district-wide audits, and scheduling exception escalations. Establishes Academic Assistant workflow standards, onboarding guides, and cross-training to ensure operational continuity, while leading bi-annual review meetings and training sessions to maintain administrative consistency.

Qualifications

Required Education & Experience: Bachelor’s degree required. Minimum of 5 years of progressively responsible experience in an academic setting with responsibilities relating to academic operations, process administration, or higher education leadership. Technical & Data Systems: Advanced proficiency in data systems and reporting tools(e.g., Ellucian Colleague, Informer, Ad Astra). High-level proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Shared Workspace tools.

Process Leadership: Proven track record in developing, documenting, and managing complex academic operating procedures, cross-functional handoffs, and operational quality controls. Certifications & Licenses Must possess a valid driver’s license.

Essential Functions

Provides direct administrative supervision, leadership, and performance management for division Academic Assistants, establishing clear performance goals, conducting annual performance evaluations, and ensuring alignment with division operating standards. Directs the daily allocation, balancing, and prioritization of administrative workloads across Academic Assistants to maintain equitable assignment, seamless coverage during peak operational cycles, and cross-program continuity. Manages the recruitment, interviewing, selection, and onboarding process for new Academic Assistants, developing comprehensive training plans and procedural reference guides to ensure rapid integration. Reviews and approves time cards and leave requests for supervised staff, coordinating schedules to ensure adequate administrative coverage across all academic departments.

Conducts regular team meetings and individual check-ins with Academic Assistants to communicate division priorities, address operational bottlenecks, promote professional development, and foster a collaborative support environment. Directs operational schedules, templates, training, and data collection for academic program reviews in partnership with Institutional Effectiveness and academic leadership. Posting Detail Information Open Date 11/11/2026 Close Date Open Until Filled Yes Special Instructions to Applicants Posting Specific Questions Required fields are indicated with an asterisk (*). * Do you have a bachelor's degree? Yes No * How did you hear about this employment opportunity?

NICC Website Posting at NICC IowaWorks AccessDubuqueJobs Indeed.com HigherEdJobs.com Local Newspaper Other If you answered the referral question with "Other", please provide. Enter N/A if not applicable. (Open Ended Question) If newspaper, please provide name/town of newspaper. Enter N/A if not applicable. (Open Ended Question) Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents Letter of Recommendation Unofficial Transcripts Northeast Iowa Community College District Office: 1625 Hwy 150 South l P.O. Box 400 l Calmar, IA 52132 Equal Opportunity, Harassment, and Nondiscrimination Policy: https://www.nicc.edu/media/nicc/documents/titleix/Equal-Oppourtunity-Harassment-and-Nondiscrimination-Policy-0522.pdf Nancy Creery, Human Resources Assistant 1625 Hwy 150 South PO Box 400 Calmar, IA 52132 563-562-3263 x1302 [email protected] To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at .

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