Adjunct Professional Assistant Student Technology Center Spring 2027 Day

ing 2027 Day CAMPUS: College START DATE: January 25, 2026 TYPE OF APPOINTMENT: Part-Time RANK: Faculty POSITION DESCRIPTION: The Student Tech Center Professional Assistant (PA) serves as a frontline technology support resource for students and faculty. Successful candidates must demonstrate the ability to quickly learn and adapt to new software and technologies, provide exceptional customer service, communicate effectively with diverse users, and apply strong troubleshooting and problem-solving skills. Candidates should also possess excellent interpersonal skills, work effectively as part of a team, and maintain the highest standards of professionalism, integrity, and confidentiality. Primary Responsibilities Professional Assistants are responsible for providing technology support and assistance in the following areas: Assist users with Microsoft Office applications, including document formatting, Excel formulas and charts, and PowerPoint presentations.

Support users in downloading, organizing, and storing academic materials on personal devices and cloud-based storage platforms. Troubleshoot basic hardware and software issues on Student Tech Center computers. Assist students and faculty with academic software and applications installed on college computers. Help users connect to the College's wireless network and troubleshoot basic connectivity issues on personal devices.

Assist with the installation of college-supported applications, including Microsoft 365 and other approved software on personal devices. Provide support for accessing and managing cloud storage services. Assist students with the Learning Management System (LMS), including accessing course materials, submitting assignments, and retrieving information. Help students navigate the Suffolk portal, including accessing schedules, reviewing academic records, and registering for classes.

Refer students, faculty, and staff to appropriate college offices or technical support resources when issues fall outside the scope of Student Tech Center services. Provide Tier 1 support for classroom technology and for IT Service Management (ITSM) help desk requests. Assist students with scanning, printing, and color printing services. Perform basic printer maintenance and troubleshooting.

Maintain a professional, welcoming, and orderly environment within Student Tech Center facilities and computer labs. Support special projects, events, and other duties as assigned by supervisors or management. MINIMUM QUALIFICATIONS: Help users connect to the College's wireless network and troubleshoot basic connectivity issues on personal devices. Assist with the installation of college-supported applications, including Microsoft 365 and other approved software on personal devices.

Provide support for accessing and managing cloud storage services. Assist students with the Learning Management System (LMS), including accessing course materials, submitting assignments, and retrieving information. Help students navigate the Suffolk portal, including accessing schedules, reviewing academic records, and registering for classes. Refer students, faculty, and staff to appropriate college offices or technical support resources when issues fall outside the scope of Student Tech Center services.

Provide Tier 1 support for classroom technology and for IT Service Management (ITSM) help desk requests. Assist students with scanning, printing, and color printing services. Perform basic printer maintenance and troubleshooting. Maintain a professional, welcoming, and orderly environment within Student Tech Center facilities and computer labs.

Support special projects, events, and other duties as assigned by supervisors or management.

Minimum Qualifications

Associate degree in Computer Science, Engineering, Instructional Technology, or a closely related field. OR Associate degree and a minimum of two (2) years of help desk, technical support, or customer service experience. Preferred Knowledge and Skills Possess familiarity with: Windows and Mac operating systems; Microsoft Office suite and applications; Adobe CC; Academic and instructional software used in higher education environments; web browsers and internet-based applications; Student information systems and student portals; Learning Management Systems (LMS); classroom technology and management tools; basic computer hardware and peripheral troubleshooting; technical support best practices and customer service principles. HIRING SALARY: The exact salary will be determined by prior teaching experience and placement on the salary scale negotiated by the Faculty Association of Suffolk County Community College.

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The following persons have been designated to handle inquiries regarding the College's non-discrimination polices: Civil Rights Compliance Officers Christina Vargas Chief Diversity Officer/Title IX Coordinator Ammerman Campus, NFL Bldg., Suite 230 533 College Road, Selden, New York 11784-2899 [email protected] (631) 451-4950 or Dionne Walker-Belgrave Affirmative Action Officer/Deputy Title IX Coordinator Ammerman Campus, NFL Bldg., Suite 230 533 College Road, Selden, New York 11784-2899 [email protected] (631) 451-4051 In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone. Inquiries or complaints concerning alleged civil rights violations in the College’s education admissions, programs and activities may also be directed to: Office for Civil Rights (OCR) – Enforcement Office U.S. Department of Education 32 Old Slip, 26th Floor New York, NY 10005-2500 Telephone: (646) 428-3800 Fax: (646) 428-3843 TDD: (877) 521-2172 Email: [email protected] Also see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm Inquiries or complaints concerning discrimination in employment practices may also be directed to: NYS Division of Human Rights Long Island (Suffolk) New York State Office Building 250 Veterans Memorial Highway, Suite 2B-49 Hauppauge, NY 11788 Telephone: (631) 952-6434 TDD: (718) 741-8300 Email: [email protected] Also see: https://dhr.ny.gov/how-file-complaint U.S. Equal Employment Opportunity Commission (EEOC) New York District Office 33 Whitehall Street, 5th Floor New York, NY 10004 Telephone: (800) 669-4000 Fax: (212) 336-3790 TTY: (800) 669-6820 ASL Video Phone: (844) 234-5122 Also see: https://www.eeoc.gov/field/newyork/charge.cfm Suffolk County Community College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal opportunity and non-discrimination in employment, education, access to services, programs, and activities, including career and technical education opportunities.

A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing. APPLY TO: Interested applicants should apply online by clicking on the button below: × Course Description div id="lightbox display - no content updated Close Accessibility Suffolk Employment Contact Us FAQs Directions Non-Discrimination Notice Listen to Suffolk Radio! Like us on Facebook Follow us on Twitter Follow us on LinkedIn Watch us on YouTube